PMI Project Management Office Certified Professional - PMI-PMOCP

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PMI PMI-PMOCP Exam Syllabus Topics:

PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional is supporting project managers who are implementing a new organization-wide user support system. The PMO professional needs to help the project managers enable change management effectively within the organization. In recent years, similar initiatives have failed because employees were too focused on the negative effects of change. The changes were enforced by sending memos to employees who did not adopt the new processes. The instructions to adopt the new processes did not offer any flexibility.
Which approach should the PMO professional recommend to enable change this time?

A) Ensure that all users know exactly what to do in every situation during the change process.
B) Enforce the adoption of the new processes with zero tolerance for variations or room for user feedback.
C) Allow users to use social networks to express their negative feelings about the change.
D) Build trust and collaboration and communicate a shared vision and goals early in the project.

2. A PMO professional is acting as the PMO leader temporarily in a well-established and mature PMO unit. In this role, a PMO professional receives an escalation from the portfolio manager that a new business stakeholder ' s activity is overlapping with key portfolio management functions.
What should the PMO professional do to resolve this issue?

A) Review the adopted PMO charter with the portfolio manager and the new stakeholder.
B) Refer the portfolio manager to the approved project charter.
C) Assess the conflict resolution portion of the compliance code of conduct.
D) Train the new business stakeholder on the organization ' s key values.

3. An organization is going through a transformation process that will impact its processes and employee job descriptions. The PMO professional needs to ensure continuous improvement of the organization ' s PMO in these turbulent times.
What should the PMO professional do in this situation?

A) Survey senior management and other PMO stakeholders to evaluate their satisfaction with PMO.
B) Regularly review the internal project management methodologies, processes, and tools.
C) Ask senior management to be involved in defining job descriptions for the project managers.
D) Continuously reassess which PMO functions are in scope according to the new organizational changes.

4. In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?

A) Suggest the centralization of project resource management and align the project plans to their availability.
B) Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
C) Support delivery managers and sales representatives in managing relationships with clients.
D) Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.

5. A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.
How should the PMO professional articulate the PMO ' s value and get buy-in from this stakeholder for the PMO services?

A) Understand the director ' s doubts and extend an invitation to present project case studies and PMO success stories.
B) Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.
C) Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.
D) Involve the PMO sponsor in the next budgeting session to reinforce the PMO ' s position.

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