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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Define a Global Optimization job to run hourly.
B) Create a custom Gantt action to call an Apex class to reschedule appointments.
C) Apply the Reshuffle action within the Gantt.
D) Write a batch Apex class to unschedule low priority work orders.

2. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Contact
B) Case
C) Opportunity
D) Entitlement

3. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Service Territory
B) Work Type
C) Polygons
D) Scheduling Policy

4. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Use standard reports and reference the Parent Asset and Root Asset fields.
B) Enable and customize the View Asset Hierarchy action.
C) Usethe Assets without Products report.
D) Create custom reports and reference the Parent Asset and Root Asset fields.

5. Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A) Define "cannot complete" as a pinned status for auto-dispatch services.
B) Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
C) Define "cannot complete" as a pinned status for scheduling and optimization services.
D) Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".

Solutions: