PDF Version DemoC_C4H510_04 Exam Certification Details:
| Languages: | English |
| Duration: | 180 mins |
| Cut Score: | 63% |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Exam: | 80 questions |
| Level: | Associate |
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SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 2: Contracts and Case Management | <8% | - Configuration of contracts |
| Topic 3: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Topic 4: Service Elements and Notification | 8-12% | - Configure notification processes and workflow conditions - Setup service levels, categories and work distribution |
| Topic 5: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 6: Communication Channels & Knowledge Base | 8-12% | - Implement and use service knowledge base - Configure communication channels for service tickets |
| Topic 7: Reporting | <8% | - Interactive dashboards and Excel reporting |
| Topic 8: Service Objects | 12%+ | - Registered products and installed base usage - Warranty management |
| Topic 9: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
