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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

Workgroups ACD Skills
Status Messages, Account Codes, and Wrap-up Codes
Configuring Stations
Managed IP Phone Configuration and Templates
Configuring ACD
Introduction to ACD Tools
Security and Compliance Enhancements
Identify key configuration elements at the Default User, Role, Workgroup, and User level
Configuring Client Button and Queue Columns
Overview of Client Templates
Introduction to PureConnect Application Suite
Identify the components of the Interaction Administrator interface
Basics of Interaction Supervisor
Managed IP Phone Network Provisioning
Managing Licenses
Basics of Interaction Reporter
Overview of Interaction Center Business Manager
Using Response Management Libraries
Understand the configuration options available for ACD/Skills-Based routing

Genesys GE0-807 Exam Syllabus Topics:

Section	Weight	Objectives
Integration & Interoperability	15%	- Connection to third-party SIP endpoints - Media control and signaling management - Protocol translation and interworking - Integration with Genesys Framework
Monitoring & Troubleshooting	15%	- Common signaling and media issues - Monitoring tools and metrics - Fault recovery and maintenance procedures - Log analysis and problem diagnosis
Routing & Call Processing	20%	- Call classification and control - Inbound/outbound call handling - SIP routing logic and strategies - ACD queues and routing points
SIP Server Overview & Architecture	25%	- Deployment models and high availability - SIP Server components and modules - SIP protocol fundamentals and call flows - Scalability and redundancy design
Installation & Configuration	25%	- Software/hardware requirements - Basic configuration and parameter settings - SIP Server installation and licensing - Integration with Genesys Media Server