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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What defines acceptable standards of behavior that are shared by group members?

A) Group conformity
B) Group roles
C) Group norms
D) Group status

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Compromise and superordinate goals
C) Confrontation and smoothing
D) Satisfying goals and smoothing

3. Which statement is true about groupshift?

A) It can be toward caution or toward risk.
B) It cannot be toward greater risk.
C) It is not a real-world phenomenon.
D) It is a side-stepping technique.

4. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Assign individual roles rather than mutual team roles
B) Change work group roles at random
C) Share information but not engage in collective performance goals
D) Exercise collective control over the pace of work

5. Which team type takes on many responsibilities of their former supervisors?

A) Problem-solving team
B) Cross-functional team
C) Self-managed work team
D) Virtual team

Solutions: