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BlackBerry 10 Support Specialist Sample Questions:

1. A BlackBerry 10 (BB10) user is able to browse internal and external sites but is unable to hit a File Share on the home network. Which of the following actions will most likely resolve this issue?

A) Turn on the BlackBerry Device cellular radio
B) Add home Wi-Fi in the Network connections
C) Re-configure the Email profile
D) Add the corporate VPN profile

2. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?

A) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
B) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
C) The smartphone stops communication with the server
D) The smartphone has a popup to choose the device to continue communication with the BDS.

3. By Default, how many devices can a single user activate to one given account?

A) Two
B) Five
C) Ten
D) One

4. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?

A) Settings > About > General
B) Options > About > General
C) Settings > About > Hardware
D) Settings > Advanced > About > Hardware

5. Which of the following is a valid way to delete user installed applications?

A) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.
B) Use the BlackBerry Link to delete applications using the Wi-Fi link.
C) Tap and hold on any application on the home screen to be able to delete or move an application.
D) Use the BlackBerry Desktop Manager to delete applications.

Solutions: