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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls | |
| Topic 2: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 3: Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles | |
| Topic 4: Change Management and Adoption | - User adoption strategies - Communication and rollout planning - Training and enablement planning |
Salesforce Certified Slack Consultant Sample Questions:
What role does the Slack account team have in a client engagement?
- A. They are responsible for setting up the Slack Connect channel to connect with your client team.
- B. They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
- C. They are the main client-facing team members during your engagement.
- D. They are responsible for making all necessary configurations into your client's Slack instance.
Correct Answer: B 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
- A. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
- B. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
- C. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- D. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. Which internal teams collaborate most frequently in your current organization?
- B. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
- C. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- D. What user support model does your organization use today to answer IT and Slack-related questions?
Correct Answer: C 🗳️
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
- A. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
- B. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
- C. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
- D. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
Correct Answer: A 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?
- A. Convert guests to full members.
- B. Enable the option to bypass SSO for guests.
- C. Convert guests to multi-channel guests.
- D. Collaborate with guests via a Slack Connect channel.
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
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