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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit wants to run an enrollment report for its education classes.
Which Program Management Module object should the consultant use to build the report?
A) Service
B) Program Engagement
C) Service Delivery
D) Program Cohort
2. A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?
A) Create a Campaign hierarchy for project and year.
B) Create reports with bucketing and filters.
C) Create a process that populates custom fields for each year and project on Opportunities.
D) Create a custom object for year and a custom object for project to track.
3. A development officer wants to integrate wealth scoring information into Salesforce.
Which solution should the consultant recommend?
A) Philanthropy Cloud
B) Pardot
C) Salesforce Optimizer
D) A third-party app on the AppExchange
4. A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.
What should the consultant recommend to meet the requirement?
A) Install Case Management to upsert Contacts and relate them to Cases.
B) Create a web-to-case form that case managers will use to record the contact details.
C) Configure NPSP Data Importer to upsert Contacts with related Cases.
D) Use Data Import Wizard to insert Contacts and related Cases.
5. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job.
Which action should the consultant take to resolve the issue?
A) Schedule that job to run more frequently.
B) Increase the batch size for that job.
C) Decrease the batch size for that job.
D) Reschedule that nightly job.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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