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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
B) you cannot check against incoming CLI
C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D) Variable Routing Action on Telephony Actions

2. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) Trunk ports are not over-subscribed.
C) Calls are not tromboned.
D) VCM resources are not over-subscribed.
E) ACD routes are not compromised.

3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) a current Network Assessment
B) an IP Office Monitor trace with H.323 options enabled
C) a packet sniffing trace
D) an IP Office Monitor trace with Real Time Audio trace options enabled
E) an IP Office Monitor trace with AVRIP options enabled

4. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The Windows account does not have permission.
B) The UMS licenses have not been loaded.
C) The server platform does not meet the requirements.
D) The UMS service is installed automatically.

5. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Preferred Edition
B) IP Office Ultimate Edition
C) VM Pro ScanSoft TTS
D) Voicemail Pro VB Script License
E) IP Office Essential Edition

Solutions: