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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Call support to have the cron file revised.
B) Open Analyst, then click on PC Analysis.
C) Open Editor, then click on Scheduler.
D) Open Analyst, then click on Scheduler.
E) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.

2. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Communication Control Toolkit (CCT)
B) Telephony Server Application Programming Interface (TSAPI)
C) Application Enablement Services (AES)
D) Telephone Application Programming Interface (TAPI)

3. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Install Avaya Proactive Contact software
B) Verify the server specifications and software media.
C) Configure the network information.
D) Set the hardware type.
E) Set the date and time.

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Opt-out Digit: 5
B) Opt out Digit: #
C) When opt-out happens, transfer to : Transfer to an outbound job
D) When an opt-out happens, transfer to .. : Transfer to a VDN
E) Message to be played when opt-out fails : 1

5. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound job to an outbound job.
C) Allow a Supervised Transfer to a Supervisor's phone.
D) Transfer voice and data from an outbound or blend Job to a blend or inbound job.

Solutions: