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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Vectoring | - Routing Configuration
|
| Reporting and Performance Management | - Monitoring Operations
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Contact Center Implementation | - Deployment and Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. NET MGT Port
B. NET 1Port
C. XVR-300XB port
D. SER MGT Port
Question 2
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
A. BCMS records the call at the start of the call, and CMS records the call at the end.
B. BCMS holds data longer than CMS
C. BCMS will not collect data if the link to the CMS is down.
D. CMS records the call at the start of the call, and BCMS records the calf at the end
Question 3
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A. 10400
B. 100000
C. 15600
D. 500000
Question 4
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Vector
B. Split
C. Skill
D. Agent
Question 5
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A. Target service level
B. Activate on oldest call waiting
C. VDN counted calls
D. expected Wait Time (EWT)
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: B,C | Question 4 Answer: B | Question 5 Answer: C |
