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ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:

• Process owner;• Process manager;• Process practitioner.

ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.

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ITIL v3 Foundation: Career opportunities

Those professionals who have the ITIL v3 Foundation certification are popular among most companies that have adopted the ITIL technology as their internal IT standard. This certificate is valuable for any specialist regardless of the field that he or she has majored in. Moreover, this certification will make you valuable to small- as well as medium-sized businesses. They are increasingly recognizing the value of ITIL and looking for the employees who hold this certificate. Thus, if you obtain it, you will be able to get promotion, salary increment, and respect from your colleagues. The average salary of any certified professional is $88,108 and can be as high as $148,000.

EXIN ITILFND Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Guiding principles integration - Opportunity, demand, and value - Service Value Chain activities - Governance
Topic 2: ITIL Management Practices (Overview)	- Service management practices (e.g., Incident Management, Service Desk) - Technical management practices (e.g., Deployment Management) - General management practices (e.g., Continual Improvement, Change Control)
Topic 3: Four Dimensions of Service Management	- Value streams and processes - Partners and suppliers - Organizations and people - Information and technology
Topic 4: Key Concepts of Service Management	- Value, outcomes, costs, and risks - Service relationships and value co-creation
Topic 5: ITIL Guiding Principles	- Think and work holistically - Focus on value - Keep it simple and practical - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are