Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) - MB-230日本語

Microsoft MB-230日本語 test insides dumps
  • Exam Code: MB-230J
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Aug 10, 2026
  • Q & A: 373 Questions and Answers
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How to Prepare For MB-230: Microsoft Dynamics 365 Customer Service Exam

Preparation Guide for MB-230: Microsoft Dynamics 365 Customer Service Exam

Introduction

Microsoft has given a certification track for IT professionals to get certified in Dynamics 365 Customer Service. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.

According to Microsoft, a Microsoft Certified Dynamics 365 functional consultants enables organizations to leverage responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction., Microsoft MB-230: Microsoft Dynamics 365 Customer Service Exam is designed for professional who are working in the IT industries as well as it focuses on the other candidates who want to prove introductory knowledge of Microsoft Dynamics 365

Certification is evidence of your skills, expertise in those areas in which you like to work. If candidate wants to work on MB-230: Microsoft Dynamics 365 Customer Service Exam and prove his knowledge, Certification offered by Microsoft. This Microsoft MB-230 Exam helps a candidate to validates his skills in MB-230: Microsoft Dynamics 365 Customer Service Exam Technology.

In this guide, we will cover the MB-230: Microsoft Dynamics 365 Customer Service Exam, MB-230: Microsoft Dynamics 365 Customer Service Exam Certified professional salary and all aspects of the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Detailed Overview of Microsoft MB-230 Exam

The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.

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Microsoft MB-230日本語 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
  • 1. Connect Customer Service with other apps
    • 2. Create custom forms and workflows
      Topic 2: Manage cases and knowledge management51-55%- Configure Dynamics 365 Copilot for Service
      - Implement knowledge management
      • 1. Configure knowledge search and recommendations
        • 2. Create and manage knowledge articles
          • 3. Integrate knowledge with cases and portals
            - Create and manage cases
            • 1. Manage case hierarchies and relationships
              • 2. Configure case types and statuses
                • 3. Implement case routing and queues
                  Topic 3: Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
                  • 1. Associate entitlements with customers and cases
                    • 2. Define entitlement terms and restrictions
                      - Implement SLAs
                      • 1. Manage SLA calculations and pauses
                        • 2. Define SLA KPIs and timelines
                          • 3. Configure SLA actions and warnings
                            Topic 4: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                            • 1. Set up app profiles and session templates
                              • 2. Integrate channels and productivity tools
                                Topic 5: Implement Connected Customer Service2-6%- Set up IoT and field service integration
                                Topic 6: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                                • 1. Use out-of-box Customer Service reports
                                  • 2. Build custom dashboards and visualizations
                                    - Implement Customer Voice surveys and feedback
                                    Topic 7: Implement scheduling10-14%- Configure service scheduling
                                    • 1. Implement scheduling rules and availability
                                      • 2. Define service activities and requirements
                                        • 3. Set up resources and resource groups
                                          Topic 8: Implement routing and work distributionnull- Configure unified routing
                                          • 1. Set up workstreams and queues
                                            • 2. Define routing rules and decision trees

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