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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 2: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 3: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 4: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 5: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
- A. Do you have employees who travel frequently?
- B. How do you make changes to BIOS settings for the new PCs that arrive at your site?
- C. What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
- D. How do your employees currently migrate their data?
- E. How do you manage the complexity of dealing with your devices, network, and software Issues?
Correct Answer: B,C 🗳️
Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
- A. Maintain
- B. Dispose and Refresh
- C. Discover and Design
- D. Deploy
Correct Answer: D 🗳️
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. register services
- B. offer installment payment terms based on customer requirements
- C. track registered services
- D. receive notifications of your customer's service renewal
- E. place an order to purchase an existing quote
Correct Answer: A,C,D 🗳️
Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
- A. HP Support Center
- B. HP Cirrus
- C. HP Sales Central
- D. HP Cross Sell Solution
Correct Answer: C 🗳️
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