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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - HP specialty media and paper |
| HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - Sustainability and environmental impact - HP Instant Ink and subscription services - HP sales and support resources |
HP Selling HP Supplies 2020 Sample Questions:
How does the HP Planet Partners program protect the world's environment?
- A. HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
- B. No HP cartridge returned through the HP Planet Partners program will go to a landfill.
- C. Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
- D. HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
Correct Answer: B 🗳️
Why are EcoSmart cartridges a smart, environmentally responsible choice?
- A. The toner is made with fewer chemicals that can be hazardous to your health.
- B. The toner cartridge features a seal that prevents toner particles from leaking during shipment.
- C. The toner melts at a lower temperature, leading to lower energy use.
- D. The toner cartridge is made with fewer moving parts, increasing print speeds.
Correct Answer: C 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
- B. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- C. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- D. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
Correct Answer: A,D 🗳️
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- B. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- C. Almost 90% of remanufactured cartridges end up in a landfill.
- D. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
Correct Answer: C 🗳️
