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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Service Delivery Overview | - Device management and support processes - Deployment models and rollout considerations - Refresh cycles and asset lifecycle management |
| Topic 2: Solution Design and Customer Scenarios | - Mapping customer requirements to DaaS offerings - End-user computing lifecycle optimization - Operational efficiency and IT cost reduction scenarios |
| Topic 3: Sales Positioning and Competitive Differentiation | - Target customer segments and use cases - Positioning HP DaaS vs traditional device procurement - Competitive comparison and value messaging |
| Topic 4: HP Device as a Service (DaaS) Fundamentals | - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS - DaaS value proposition and business outcomes |
| Topic 5: HP DaaS Offer Structure | - Financing and subscription-based models - Hardware, services, and software bundling - Service levels and support components |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Which service involves HP Service Expert support?
A) Accidental Damage Protection
B) Defective Media Retention Services
C) App deployment
D) Next Day Hardware Repair
2. Which business benefits does HP DaaS bring to end-user customers? (Select three.)
A) focus on end-user device competencies
B) guaranteed software compliance
C) decreased IT workloads
D) improved end-user productivity
E) actionable device insights and reports to improve IT decision-making
F) included strategic IT solution consulting
3. What should the channel partners do during the onboarding process for Analytics and Proactive Management?
A) alert HPFS on which flex-up devices need to be included
B) assess opportunities for the addition of their own value-added lifecycle services
C) review the customer's analytic reports
D) secure a Report Admin account to access customer device analytics
4. How many customer devices does HP DaaS Analytics and Proactive Management support?
A) It supports tens or hundreds of thousands of devices.
B) It supports up to 1000 devices.
C) The supported number of devices depends on the selected HP DaaS plan.
D) The supported number of devices depends on the number of data centers within the organization.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,F | Question # 3 Answer: A | Question # 4 Answer: B |
