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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP Lifecycle Services | - Identifying customer requirements - Value-based selling approach - Positioning lifecycle services in sales cycles |
| HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
| Sustainability and Modern Workplace Strategy | - Sustainable IT lifecycle practices - Hybrid workforce enablement |
| HP Device Lifecycle Management | - Device deployment and onboarding services - Asset management and optimization - Device refresh and retirement strategies |
| Workforce Computing Services Portfolio | - Support and maintenance offerings - Security and endpoint protection services - Managed workplace services |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Correct Answer:
Explanation:
A close-up of a computer screen Description automatically generated
Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- C. Only non-hybrid employees can receive end user alerts directly on their device.
- D. End users cannot snooze the alerts.
- E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
Correct Answer: A,B,E 🗳️
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Which coverage does HP Post Warranty Support Service provide?
- A. Access to Level 2 help desk technicians
- B. No-cost device repairs made with certified HP parts
- C. Extension beyond 12 months if needed
- D. Additional 12 months of support based on the product's base warranty or selected Support Service package
Correct Answer: D 🗳️
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